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Orders usually ship the same working day if placed before 13:00. Orders placed after this time will usually ship the next working day. We only ship during our normal office hours: Monday to Friday 0800-1700. We do not ship on public/national holidays or weekends.
If you want to place an order after 13:00, and it is urgent, please get in touch to see how we can assist. You can find the details on the Contact Us page.
Returns & Refund Policy & Order Cancellation Procedure
Before Returning a Product:
If you are having an issue with a product, there may be other options before requesting a return:
– If you’ve purchased and downloaded software, and need assistance with installation and/or activation, please email firstname.lastname@example.org or call us on +447789105859 (8AM-5PM)
– If you’d like to return your purchase made in the last thirty days please email email@example.com clearly stating your reasons.
Return and Exchange policy:
We will accept returns and exchanges for items that meet the return criteria set forth below for 30 days from the date of purchase or download, as applicable. We reserve the right to deny any return or exchange which fails to meet our return criteria.
All returns and exchanges must be accompanied processed through the appropriate channels within 30 days of purchase.
When returning software the software must have the licence terminated on the users machine and be removed from that machine, we may require you to sign an electronic letter of destruction as condition of your return to confirm that you have uninstalled and have not made any copies of the product. The licence code for these products will be blocked and you will not be able to install or use the software in the future.
For promotional items and bundles, all included products and/or services must be returned together. If a service include in a promotion and/or bundle has been used (for example a used promotional promo code), the full retail value of the service will be deducted from the refund amount. When a bundle is purchased and only part of the bundle is returned, the discount is void and the total discount will be deducted from the refund.
We may extend the 30-day return period during holiday or other periods. If a longer return period was advertised on the Website/ promotional information when you made your purchase, that longer period applies.
If we lower our price on an item within 30 days of your purchase, we will honour the lower price. If you notice that we have lowered a price on an item you recently purchased, just contact firstname.lastname@example.org or call +447789105859 and we will gladly issue a refund or credit for the difference (if you paid with a credit card, you’ll need to use the same card). This offer does not apply to price reductions associated with special sale events such as Black Friday, Cyber Monday, and Christmas Specials etc…
To start your returns process please contact +44789105859 or by email at email@example.com to request a return no later than thirty (30) days after date of purchase. Once you follow the instructions and completed the return process with the customer support agent, we’ll send you confirmation email with additional return details, if applicable.
When you make a qualifying return, we will credit the full amount you are entitled to and you will receive your refund in approximately 3-5 business days. Refunds will be made in the same method as payment unless you select to exchange the item. Once you complete your return we’ll send you a return confirmation email.